Privacy Policy

How we use and protect your information

Privacy Notice

This privacy notice sets out how Capercaillie Escapes uses and protects any information that you give us when you use this website.

Capercaillie Escapes is committed to ensuring that your privacy is protected and continues to be fully compliant with the European Union’s General Data Protection Regulations (GDPR) in place from 25 May 2018.  Please be assured we have measures in place to protect your information.  Any information you provide us regarding you and the members of your travel party will be held by us in confidence, and used only in accordance with this privacy notice.

Changes to this privacy statement

Capercaillie Escapes may change this policy from time to time by updating this page to reflect company and customer feedback. You should check this page periodically to ensure you are happy with any changes and how we will protect your information.

General Data Protection Regulations

Under the GDPR (2018), we have a legal duty to protect any information we collect from you. We use leading technologies to safeguard your data, and keep strict security standards to prevent any unauthorised access to it.  We hold your details in confidence and do not pass on to any third party other than those providing specific services, including transport, accommodation and/or activities/events for you and your party, to ensure your travel arrangements for the agreed package run smoothly.

What information we collect

By requesting to use our services, agreeing to our Terms and Conditions and providing your personal data to us, you expressly consent to the processing of your personal data by us or on our behalf.  We may collect the following information:

  • name and address
  • contact information including your telephone number and email address
  • demographic information such a gender, age-group, preferences and interests
  • other information relevant to a customer’s experience including health condition, accessibility and dietary requirements
  • your payment card information and/or bank account should any return payment be required
  • other information relevant to customer surveys and/or offers

What we do with the information we gather

We want to give you the best possible customer experience before, during and after your visit to Scotland.  We require certain information, as outlined above, to understand your needs and successfully deliver a bespoke personal service, as well as:

  • to share with identified suppliers being used for your trip or event
  • to gather essential customer feedback. We may contact you by email, phone or email
  • to develop our existing products and services
  • to maintain our internal record keeping
  • send periodic promotional emails about new products, offers and other information we think may be of interest to you using the email address which you have provided
  • we may use the information to share your feedback and experiences on our website
  • we may use the information to customise the website according to your interests

As a customer of Capercaillie Escapes you have a legitimate interest in our business and we will store your information and tour details for up to five years following your trip with us.  You will be informed of the parties who have been provided with your basic information in your Travel Summary which is your confirmation of booking.

For all other individuals with an interest in Capercaillie Escapes we will always ask you if you would like to be added to our database so that we can keep in touch with our latest news and offers.  If you do, then your name and email address will be added to our database and stored securely for up to three years.  Whether a customer or not, you are entitled at any point during this time to ask us to remove your information from our records.

External links

The website may contain links to other websites, resources and/or advertisements. Capercaillie Escapes cannot be held responsible for the content of any pages referenced by an external link that are not operated by Capercaillie Escapes.  We are also not responsible for the protection and privacy of any information which you provide whilst visiting such sites, all of which are not governed by this Privacy Notice.  Linked Sites may open in a new window and your access and use of the Linked Site is carried out solely at your own risk. We do not accept any liability in connection with any such Linked Sites.  You should exercise caution and review the privacy notice of the website in question.

Viruses

It is our policy to virus check documents and files before they are posted on the website. However, we cannot guarantee that documents or files downloaded from the Site will be free from viruses and we do not accept any responsibility for any damage or loss caused by any virus. Accordingly, for your own protection, you must use virus-checking software when using the Site. You must not post or provide to us via the Site, any document or file which you believe may contain a virus. You must virus check any document or file which you intend to post or provide to us via the Site. You must ensure that any document or file you intend to post to the Site or provide to us via the Site does not contravene any applicable laws or contravene any person’s legal rights. We do not accept any responsibility for any damage or loss you may suffer.

Your consent

By using our website, you consent to the collection and use of your information by Capercaillie Escapes.  If this privacy notice changes in any way, we will place an updated version on this page.  Regularly reviewing this page ensures you are always aware of what information we collect, and how we use it.  You may request details of personal information which we hold about you under the General Data Protection Regulations (GDPR).

Contact information

Capercaillie Escapes welcomes any comment regarding this Privacy Notice.  If you have any questions or believe the information Capercaillie Escapes is holding on you is incorrect or incomplete, please contact us as soon as possible at info@capercaillieescapes.com.  We will use commercially reasonable efforts to promptly determine and remedy your query, but at most within one month.

If you feel that your data has not been handled correctly, or you are unhappy with our response to any requests you have made to us regarding the use of your personal data you have the right to lodge a complaint with the information Commissioner’s Office (ICO).  You can contact them directly by calling +44 (0) 303 123 1113.  Alternatively raise your concern online by visiting www.ico.org.uk/concerns.  If you are based outside of the UK then you have the right to lodge your complaint with the relevant data protection regulator in your country of residence.

Make the best of your time on holiday in Scotland

  • Let us plan your itinerary so you can enjoy your trip
  • We’ll use our expert knowledge to give you the best experience
  • We’ll book your accommodation and you just turn up
  • Let us book your day trips in advance so you don’t have to wait at popular attractions

We’ll put all of it into a personalised guide that you can take on your travels.

Create an escape today? See our sample escapes >

Featured escapes