How we work

We want to make the process of booking your escape to Scotland as simple as possible.

Making an enquiry

We normally suggest that you contact us with a bespoke travel enquiry at least 8 weeks prior to your planned departure to enable us to prepare the best itinerary we can for you, make all necessary arrangements and tailor your itinerary materials.

You can use our online enquiry form to provide us with an initial view of your requirements.  We will take a look and contact you directly to discuss ideas in more detail so we fully understand your interests before creating a tailored proposal for you outlining high level itinerary details and the proposed cost of the trip.

Alternatively you are welcome to contact us by phone or email with your enquiry.

Booking a sample escape

If you fancy booking one of our featured sample escapes rather than a fully tailored option we normally suggest doing so at least 6 weeks prior to your planned departure.  This ensures we are able to confirm all arrangements and share your travel materials in plenty of time before your trip.

You can book an escape using our online booking form then we’ll be in touch within a couple of days to confirm your arrangements and request payment of your deposit.

Making a payment

There is no fee for us to prepare your initial proposal, however to confirm your booking with us, and to enable us to progress with arranging your detailed itinerary we will ask you for a 25% deposit once your are happy with the proposal.  We will only ask you to pay the final balance of your trip 4 weeks prior to departure.  If this is the same time as your booking we will collect a single payment for the full amount.

We accept payments securely and simply by Credit or Debit card via PayPal, although please be aware there is a transaction fee applied to any credit card payments.  We are also very happy to accept payments by bank transfer.  International payments can be sent to Capercaillie Escapes by SWIFT transfer (Society for Worldwide Interbank Financial Telecommunication).  Full details on making a payment are provided on your travel proposal and invoice.

Please refer to our detailed terms and conditions for further information.

Getting ready to escape

Two weeks prior to starting your escape you will receive your detailed personal itinerary to the address you provide us.  This will include all relevant booking information for your accommodation, transport and activities, as well as any additional recommendations and guides you require.

Please contact us at any time during the booking process to ask us any questions you may have.