Capercaillie Escapes is a company committed to customer satisfaction and consumer financial protection. Where you purchase a package holiday through us which we have organised as the package provider, we will provide you with financial protection by ensuring that all elements of the package holiday are provided subject to a policy of insurance that is compliant with The Package Travel, Package Holidays and Package Tours Regulations 1992.
We have taken out a policy of insurance with CBL Insurance Europe Limited through Affirma, a trading brand of MGA Cover Services Limited, to financially protect all money you pay to us. Our policy number is ATTCMGA/FFI/080 2017. In the unlikely event that we become insolvent, our insurer will generally make money available to pay for your holiday if we have not yet paid our suppliers. In some cases your holiday may continue as the providers or suppliers have already been paid, however this depends on how far in advance of your holiday it is at the time we became insolvent. For example, where you have only paid a deposit and still have an outstanding balance, your holiday may be unaffected and by paying the balance your holiday will continue as planned. Where possible, attempts will be made to ensure that you can carry on with your original holiday arrangements.
Please note that our packages do not include flights, therefore we would not be obliged to repatriate you due to the package being for land arrangements only and not a flight. If you are flying to the destination, then you will need to check what protection you have for repatriation with your relevant flight provider. Furthermore, this policy will not cover any monies paid back to you by your own Travel Insurance or any losses which are recoverable under another insurance or bond.
In the unlikely event of insolvency you must inform Affirma (MGA Cover Services Limited) immediately on +44 (0) 20 3540 4422 with details of your booking confirmation as evidence.